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You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.
Online returns are accepted by any of the 3 following ways: You can return items to any of our stores.
Carlow R93 Y932 We recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility.
Refunds Once the item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item.
Where the returned/cancelled item forms part of a larger order all of which is not being return, the original delivery charge will continue to apply.
Upon delivery, it is the customer's responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.
The acceptable forms of redress for any Return whether online or in store are a Repair, Replacement or a Refund.If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund.A reason will be given as to why the product is in dispute.If the item was purchased in store, then please return it to any Smyths Toys store with your Smyths Toys receipt.In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress.